Frequently Asked Questions

Our FAQ page is designed to answer common questions about our plumbing and heating services, covering everything from pricing and response times to the types of work we carry out. Whether you’re planning a new installation or dealing with an unexpected issue, you’ll find clear, helpful information to guide you every step of the way.

Yes, there is a callout charge for our emergency service, which includes the first hour on site. Any additional hours will be charged at a set fee, which we’ll discuss with you when booking. For specific pricing details, just get in touch, our team will provide a clear breakdown based on your location and the job required.

We cover a wide range of areas across central and southern Scotland. Our service areas include:

  • West Lothian – Livingston, Bathgate, Armadale, West Calder, Linlithgow, Winchburgh

  • Fife – Dunfermline, Rosyth, Inverkeithing, Glenrothes

  • Midlothian – Dalkeith, Penicuik, Loanhead, Danderhall, Gorebridge, Bonnyrigg

  • East Lothian – Musselburgh, Tranent, Prestonpans, Haddington, North Berwick, Gullane, Dunbar

  • Scottish Borders – Galashiels

  • Edinburgh

If you’re unsure whether we cover your area, feel free to get in touch, our team will be happy to confirm.

Yes, we carry out insurance work and often work directly with a range of insurance providers. This can include emergency callouts, leak detection, and plumbing or heating repairs. In many cases, your insurer will appoint us, but you’re more than welcome to contact us yourself to arrange any required work, we’re always happy to assist.

 
 
 

Yes, we’re fully equipped to carry out large-scale commercial plumbing and heating installations, subject to an initial site survey or assessment. From full system installs to repairs and servicing, our team works across commercial, industrial, and residential properties. No matter the size or scope of the job, we’re committed to delivering reliable, high-quality results every time.

Yes, we do remove old scrap pipes where reasonable. In most cases, the cost of waste removal is included in our service. For larger jobs with more material to dispose of, a skip or alternative bulk waste option may be required. We’ll assess this on a case-by-case basis and discuss any additional needs with you in advance.

For insurance reasons, our team is required to wear safety footwear at all times while on the job. However, we fully understand the importance of keeping your home clean, which is why we always carry shoe covers with us. These help prevent any mess or damage while we work inside your property.

Of course, we always provide clean-up after new installations. Waste removal is factored into the overall cost and can include anything from standard bagged waste to bulk waste removal or even skip hire, depending on the job. All of this will be clearly outlined in any quotation we provide before work begins.

Yes, we can help arrange construction related work if required. While our core focus is plumbing and heating, we’ve built strong connections with trusted local tradespeople over the years. If the work falls outside our scope, we’re always happy to recommend reliable professionals to ensure you get the support you need from start to finish.

Yes, we do offer a discount for the elderly. We always try to support those in need, and anyone over the age of 65 is eligible for a discount. Just let us know when you call or email us, and we’ll make sure the discount is applied to any prices or quotes we provide.

Our basic non-emergency callout fee includes the first hour on site, giving us time to assess the issue and often carry out minor works straight away. Any additional time needed will be charged at a set rate, which we’ll go over with you during booking. For exact pricing, just get in touch, our team will provide a clear breakdown based on your location and the nature of the job.