Privacy Policy

Privacy Policy

Transparency matters to us at ONE | Plumbing & Heating, so we want you to be aware of your rights regarding your personal data. You have the right to:

• Opt out of marketing
• Request a copy of your data
• Object to our use of your data, and
• Request deletion of your data where applicable.

This policy applies to all users of the ONE | Plumbing & Heating website (www.oneplumbingheating.com). By using our site, you accept the terms of this Notice. If you disagree, please discontinue use of the website.

Who We Are and Who This Applies To

Us:

ONE | Plumbing & Heating is a specialist plumbing company providing services across the Scotland. When this Notice refers to “we” or “us,” it relates to ONE | Plumbing & Heating and our operations.

Our Partners:

We collaborate with various service providers and partners who may also collect and process data to support our services. Each partner is independently responsible for its own data compliance. This Notice explains how your data is used by ONE | Plumbing & Heating.

We act as a ‘data controller’ for any queries, requests, transactions, or marketing activities you engage with on our website or directly with our team.

Data We Collect

Personal data includes any information that can directly or indirectly identify you, such as:

• Identity Data: Name, contact details, date of birth, gender.
• Contact Data: Address, email, phone numbers.
• Financial Data: Bank and payment details.
• Technical Data: IP address, browser type, and location.
• Usage Data: Information on how you interact with our site and services.
• Marketing Preferences: Details on your communication preferences and consent for marketing.

How We Collect Data

• Direct Interactions: When you complete forms on our website, contact us via phone, email, or in person.
• Website Use: Automatically via cookies and tracking technologies.
• Third Parties: For example, referral sites or third-party marketing platforms.

Use of Your Data

We use personal data for:

• Website Functionality: Ensuring the website operates smoothly and securely.
• Service Delivery: Providing drainage services efficiently.
• Customer Support and Enquiries: Responding to any questions you may have.
• Marketing (with Consent): Sending information about services, offers, and updates.

Data Sharing

We may share your data with:

• Service Providers: Including payment processors, IT providers, and operational support services.
• Compliance Requirements: To meet legal and regulatory obligations.
• We do not sell or share your personal data with third parties for their own marketing purposes.

Data Retention

We retain your data only as long as necessary for business, legal, or regulatory reasons:

• Account Information: Kept while your account remains active.
• Marketing Preferences: Stored based on your engagement with us.

Contact Us

For questions about this policy or your data rights, please contact us:

ONE | Plumbing & Heating

18 Jackson Way, Tranent, East Lothian, Scotland, EH33 2FF

info@oneplumbingheating.com

07955 814914

Last Updated: 12th February 2025

Author: Chris Brady